What products are included in your Welcome Packs?

Our Welcome Packs are carefully curated collections of home essentials and lifestyle products designed for tenants, Airbnb guests and relocation stays.

Depending on the selected pack, products may include:

• Cleaning essentials
• Personal care miniatures
• Aromatherapy diffusers
• Decorative accessories
• Slippers and comfort items
• Kitchen starter products
• Tea and coffee selections

Who are your products designed for?

Our Welcome Packs are suitable for:

• Landlords
• Property managers
• Airbnb hosts
• Student accommodation providers
• Corporate relocation services
• Holiday apartments
• New tenants and homeowners

Do you offer free shipping?

Yes. We offer free standard UK shipping on qualifying orders over £50.

Shipping costs for smaller UK orders are calculated during checkout.

European deliveries are available at a flat international shipping rate of £5.26.

How long does delivery take?

Orders are usually processed within 1–3 working days after payment confirmation.

Estimated delivery times:

• United Kingdom: 2–5 business days
• Europe: 4–10 business days

Will I receive tracking information?

Yes. Tracking details are provided for most shipments after dispatch confirmation.

Customers will receive shipping updates by email where available.

Can I send a Welcome Pack directly to a tenant or guest?

Absolutely. Customers may provide an alternative delivery address during checkout for direct delivery to tenants, guests or clients.

Do you offer business or bulk orders?

Yes. MRG HOMES LTD works with landlords, property managers and accommodation providers requiring larger order quantities.

For bulk enquiries or recurring supply arrangements, please contact our support team directly.

What payment methods do you accept?

We securely accept major debit and credit cards through Stripe.

Payments are encrypted and processed securely to help protect customer information.

Can I return my order?

Eligible unused and unopened items may be returned within 14 days of delivery.

Returned items must remain in original packaging and resalable condition.

Which items cannot be returned?

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Personal care products
• Toiletries
• Consumable items
• Opened aromatherapy products
• Used fabrics or slippers

How long do refunds take?

Approved refunds are issued back to the original payment method used during checkout.

Refunds are generally processed within 3–7 business days after returned items are received and inspected.

Bank processing times may vary depending on the payment provider.

What should I do if my order arrives damaged?

If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photographs of affected items and packaging

Can I cancel my order?

Orders may only be cancelled before dispatch confirmation has been issued.

Once an order has been shipped, standard return procedures will apply.

Do you provide customer support?

Yes. Our support team is available during standard UK business hours to assist with:

• Order enquiries
• Delivery updates
• Returns assistance
• Bulk order requests
• Product recommendations