1. Return Eligibility

Customers may request a return within 14 days of delivery for eligible products.

Returned items must be:

• Unused
• Unopened
• In original packaging
• In resalable condition

2. Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned once opened or used:

• Personal care products
• Toiletries
• Consumable items
• Used fabrics or slippers
• Opened aromatherapy products

3. Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, customers must contact our support team within 48 hours of delivery.

Please include:

• Order number
• Description of the issue
• Photographs of affected items and packaging

4. Refund Processing

Approved refunds are issued back to the original payment method used during checkout.

Refund Time: Typically processed within 3–7 business days after returned items have been received and inspected.

Financial institutions may require additional processing time depending on the payment provider.

5. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return relates to damaged, faulty or incorrect goods.

6. Chargebacks & Payment Disputes

Customers are encouraged to contact MRG HOMES LTD directly before initiating a payment dispute or chargeback.

Our customer support team will work to resolve delivery, refund or product issues promptly and fairly.

7. Contact Information

MRG HOMES LTD

11 Claremont Road, Basildon, England, SS15 5QB

Email: hello@mrghomes.store

Phone: +44 7740477851